E M E R G E N C Y   A D V I C E

Should you experience an emergency outside of our office hours, please refer to the following information.

NOTE: If the issue is not an emergency, is a Tenant responsibility as per your Tenancy Agreement, or the property is not managed by us, then you will be liable for any charges incurred. An emergency is an issue that may make the property unsafe for you or may cause the property damage.

If you have had to call out any emergency contractors please email brief details to nicola@addressed.ltd and we will follow up the following working day.

  • Should you smell gas, suspect a gas leak, or if your carbon monoxide alarm is

    beeping, please turn the gas off at the meter (unless the meter is located in

    the cellar/basement) and avoid the use of any naked flames or electrical

    switches. Exit the property and immediately contact the National Grid on

    0800 111 999 to report the fault.

    SEND UPDATE AFTER ACTIONING THE ABOVE TO PROPERTY MANAGEMENT FOR FURTHER ASSISTANCE BY TEXTING 07534 883883

  • Should your carbon monoxide detector go off, exit the property and

    immediately contact the National Grid on 0800 111 999 to report the alert-

    do not re-enter your home until it has been approved safe. Survey the health

    of everyone, checking for any flu-like symptoms that could suggest poisoning.

    If these symptoms are apparent, call 999 immediately. If you can, open all

    doors and windows to air out your home.

    SEND UPDATE AFTER ACTIONING THE ABOVE TO PROPERTY MANAGEMENT FOR FURTHER ASSISTANCE BY TEXTING 07534 883883

  • Locate the stop cock and shut off the water supply to the property. Look to

    contain and manage the leak and any residual escape of water as best as you

    can and call Chislehurst heating & Plumbing emergency number:

    07762660732

    SEND UPDATE AFTER ACTIONING THE ABOVE TO PROPERTY MANAGEMENT FOR FURTHER ASSISTANCE BY TEXTING 07534 883883

  • The main water supply normally enters your home in the kitchen so please

    test your kitchen cold water tap. Check that your stop valves are open and

    for frozen pipes, and check with your neighbours in case the issue is

    communal or within the local area. If you have checked all the above without

    success, please contact Thames Water (or your supplier) on 0800 316 9800 for further assistance.

  • If you experience a total loss of electricity, locate and check your fuse box and trip switches (if you are on a pay as you go style meter please check you have credit showing)

    Also check with your neighbours or if the rest of the street or building has lost power. Should you still experience an issue then please contact your supplier directly or the UK Power Network’s Fault & Emergency Information Centre on 0800 028 0247 for further assistance.

  • Please call 999 or your local Police Station and report this immediately. You

    will be provided with a Crime Reference Number for insurance purposes and

    also assistance with an emergency locksmith.

    SHOULD YOU REQUIRE A LOCKSMITH

    PLEASE CONTACT - KLS LOCKSMITHS ON 07830832759

  • If you look at your boiler and notice the boiler light flashing, or a fault code displayed, you may need to re-pressurise and/or reset your boiler. Normal boiler pressure should be between about 1-2 bars. The ideal boiler pressure is often marked as a range in green on the gauge itself (red indicating the low and high boiler pressure zones).

    Simple Steps to Reset Your Boiler:-

    1) Refer to your boiler manual

    You should check your boilers manual, as it should tell you exactly where your reset button is located on your boiler. It should also have instructions on how to perform a reset, specifically for your model and make. The reset button normally has a flame or a cross on it, and should be clearly labelled “reset”.

    2) Push the reset button for 10 seconds

    Generally, you push the reset button and hold it down for 10 seconds. Do this only once. Wait for 2-3 minutes, as the boiler may be starting up. If the reset has been successful, then the flame will ignite in the boiler. The flashing light should also become a steady light, and the error code on the display may even no longer be present.

    3) Repeat x2

    If your boiler doesn’t restart, then you can repeat step 2 twice more. DO NOT repeatedly press the reset button, as this can damage the control panel, which would lead to a costly repair

    If you have tried to reset the boiler three times, and it still hasn’t restarted, then you probably have a fault with the boiler. Please contact the above number to diagnose any underlying faults

    4) Call Chislehurst heating & Plumbing emergency number: 07762660732

  • If you find you have misplaced your keys, while resolving this is ultimately the tenant’s responsibility, we recommend contacting one of our preferred locksmiths to ensure your safety and the security of the property. The invoice will be provided to you and shared with the office once it reopens.

    If your lock is faulty please call the locksmith and they will then repair replace and share the bill with your Landlord.. If you employ a locksmith independently please ensure that you arrange for 1 new set of keys to be delivered to the branch as soon as possible.

    KLS Locksmith 07830832759